Mini glossary: Voice over IP (VoIP) terms you should know

You may not have time to learn everything there is to know about VoIP, but a familiarity with the terminology (and its many associated acronyms) will help you follow the trends, services, technical details, and industry developments as they emerge. IT pro Deb Shinderchecked in with a colleague who hasn't yet learned the ins and outs of VoIP and put together this list of terms to help him (and TechRepublic members) get up to speed.

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