Outsourcing: The Integrated Service Delivery strategy

The outsourcing of IT services is a complex process that requires careful project planning and oversight. To successfully implement an Integrated Service Delivery strategy, you must first develop a job ticket that defines the problem or problems to be addressed, determines the scope of the work to be outsourced, and identifies expected deliverables. Let this important paper from TechRepublic and the Harris Kern Enterprise Computing Institute guide you through the process.