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        <title><![CDATA[Leveraging service catalogs to demonstrate the value of IT]]></title>
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        <description><![CDATA[Service Catalogs offer IT the right structure to standardize and publish service fulfillment processes, determine the associated costs, and establish achievable service levels. Download this white...]]></description>
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        <pubDate>Wed, 03 May 2006 14:27:47 -0700</pubDate>
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