Required reading for help desk managers

The books on our required reading list for help desk managers offer valuable information for new IT managers and seasoned leaders. Compiled by an IT veteran with 10 years management experience, this list provides a real-world review of 14 titles covering a range of IT management topics, including: ITIL, staffing, analyst training, performance metrics, workflow, problem solving, and customer service skills.Join the ongoing discussion of this download and share your favorite IT management books. Tell us why we should add them to our required reading list for help desk managers. Also, let us know if this download provided helpful information and if there's anything we can do to improve the document's content or format.