Sample SLA: Outsourced help desk
Source: TechRepublic
Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that ensures quality is still a priority.
| Format: | Other Download | Size: | 56.00 |
| Version: | 01 | Date: | May 2004 |
| Downloads: | 22285 |
