Service Level Agreement

TechRepublic's Service Level Agreement helps define the project scope, project schedule, service terms, service request processes, and compensation terms for technology service(s) to be provided by the Technology Service Provider to the Technology Service Recipient.

This document is designed to help technology service providers and service recipients define and agree upon:

-   Service being delivered
-   Schedules
-   Maintenance plans
-   Response windows, and
-   Request processes

This product includes pre-written policy designed to allow you to simply copy the text from the zipped PDF into your favorite word processor and customize it to fit your organization's Service Level Agreement needs.

This download is available for free as part of a TechRepublic Pro membership

File Size: 158 KB

No. Pages: 7

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