Service Level Agreements Policy
November 19, 2008, 12:00am PST
Source: TechRepublic Pro
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles, responsibilities, and objectives between a company's IT department and one of its business areas.
Use this policy as-is or customize it to meet your needs.
This download is available for free as part of a TechRepublic Pro membership.