Solutions to the top 10 peeves of a support tech

It's easy to fall into a pattern of complaining about work annoyances and assuming there's nothing you can do about them. But IT pro Becky Roberts--who recently shared her top 10 peeves about being a support tech--decided to look for ways to ease some of her on-the-job aggravations. In this follow-up to her list of complaints, she offers some strategies for dealing with various problems, from rude or disingenuous users to the positioning of the IT department within the organization.

This download is also available as an entry in our 10 Things blog.