The 10 worst ways to communicate with end users

Source: Becky Roberts

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To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.

This download is also available as an entry in our 10 Things blog.
Format:PDF Size:250.00
Version:2.0 Date:Aug 2011
Price:0.00 Downloads:2479