Top support tech resources: Best of Jeff Dray
Source: Jeff Dray
Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his practical, often-droll advice on a variety of tech concerns. Topics include:
- 10 things to remember when replacing a PC
- Implementing an OTA call-logging system
- Minimizing the impact of network downtime by managing expectations
- Why you should decline requests to provide free tech support (and 10 ways to do it politely)
- Practical tips for building SOHO networks
| Format: | Size: | 282.00 | |
| Version: | 1.0 | Date: | May 2007 |
| Price: | 0.00 | Downloads: | 4803 |
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