Troubleshoot a Cisco IP telephony network

Troubleshooting a Cisco IP telephony network can be a daunting task. This sample chapter from Troubleshooting Cisco IP Telephony, argues that even before exploring the myriad of tools, traces, and techniques available to you that aid in troubleshooting, you must assume the role of detective. This involves developing a systematic method by which you can focus on the problem and narrow it down until you determine the root cause. The chapter outlines a troubleshooting methodology that consists of learning how to find clues and track down your "suspect" by breaking the problem into smaller pieces and tackling each piece individually. Coverage includes where to look for clues and track down the problem while avoiding as many dead ends as possible.

Title: Troubleshooting Cisco IP Telephony
ISBN: 1-58705-075-7
Published: December 2002
Authors: Paul Giralt, Addis Hallmark, Anne Smith
Chapter: Chapter 1: Troubleshooting Methodology and Approach
Published by Cisco Press