Twenty-four characteristics of a robust infrastructure process

It's impossible to build a topnotch infrastructure without thorough and diligent attention to its processes--and that includes everything from defining the process in terms of a sound business model to identifying its owners, sponsors, and customers to designing it to provide useful metrics. A well-designed process should also be thoroughly documented, streamlined to eliminate non-value-added steps, automated where possible, developed for maximum compliance, and integrated with other complementary processes. Rich Schiesser, in conjunction with Harris Kern's Enterprise Computing Institute, has built a list of 24 key attributes that characterize a solid and effective process.Join the discussion of this download.

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