Why are your information systems not as smart as they should be?

The cost of information technology in today's organizations is substantial and continues to grow as a percentage of total operating cost -- yet today's information technology (IT) systems still aren't smart enough. To understand why after years of spending on information technology so many of our systems still aren't as smart as they should be, we need to take a tour through the evolution of business computing in practice. We need to gain a historical perspective on business computing and how IT developed as a discipline.

In this chapter download from Smart Enough Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions, walk through a brief history of a typical IT infrastructure and gain key insights into how we ended up in this mess.

Title: Smart Enough Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions
Author: Jonathan A. Zdziarski
Publisher: Prentice Hall
Chapter 3: Why Aren't My Systems Smart Enough Already?
ISBN: 0-13-234796-2; Copyright 2007, Prentice Hall. All rights reserved.
Used with permission from the publisher. Available from booksellers or direct from Prentice Hall