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Regarding the web based applications article: Yes, these new startup companies do have a point, but it will take some time before people realize the tremendous benefits of web based applications. You also have the problem of hackers and other unforseen problems when the network does go down making the application useless for the end user. I don't believe it will completely wipe out all support jobs or anything close to it, but it focus more on how to troubleshoot problems related to the interaction of the network and what could be causing the probelm rather than the program itself.