The cause and Solution were so quickly and accuratly defined here. I work technical cases for issues not resolved with baseline troubleshooting by phone associates and their supervisors. Every now and again I see things like this that I have never come accross in 7 years at this, and get stumped. I recently started venturing outside of the Bank's troubleshooting resources as I see now they are severly lacking. . . This helped me so much, and my first day as a member ROCKS so far.