That all depends on the PM assessment of the user?s needs and how well the developers develop the code to the specifications that PM has given them. Don't get me wrong, I'm a proponent of boxed software. I have lived a nightmare regarding home grown software that was written by a software vendor for our company. It took years to develop and deploy and through the whole process I saw many smaller companies using the same kind of software successfully that they purchased as a boxed product. The ones that were noteworthy were from seasoned development firms and had been through several major revisions, thus maturing the software. I would suggest buying boxed software if at all possible, but that's just my opinion.