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Does you organization plan to deploy the BlackBerry Enterprise Server? What is the timetable?
We recently deployed a BES to support - 1 user! It happens to be the company president.
Our users are more partial to iPaqs and Treos. I saw recently that BES was going to offer support for these devices but we are likely to deploy a Good Communications Server. At least from the information available the BES will not support all sync'ing with the initial iPaq and Treo connectors.
Our users are more partial to iPaqs and Treos. I saw recently that BES was going to offer support for these devices but we are likely to deploy a Good Communications Server. At least from the information available the BES will not support all sync'ing with the initial iPaq and Treo connectors.
... and moving forward we're going with Direct Push on Exchange to Windows Mobile devices (i.e., Q, Treo, etc...).
BES is simply too expensive (especially with a small deployment) and the BB's have a smaller feature set than the Windows Mobile devices out there. Traded in my BB for a Treo earlier this year and haven't looked back.
Obviously there's some advantages to the BB (I miss the holster), but dollar for dollar, feature for feature the BB simply can't compete.
BES is simply too expensive (especially with a small deployment) and the BB's have a smaller feature set than the Windows Mobile devices out there. Traded in my BB for a Treo earlier this year and haven't looked back.
Obviously there's some advantages to the BB (I miss the holster), but dollar for dollar, feature for feature the BB simply can't compete.
I have gone through the deployment myself and had a few thoughts.
Deploy to the IT staff. If they have a device themselves they will buy into the program better and will be able to troubleshoot issues and answer the deluge of questions from the novice users.
Watch out for International roaming. The data charges are high. Try changing the rules to cut out as much mail as possible.
Have a backup server on standby. When the server goes down the users start complaining.
When people upgrade, hold on to the old phones. Spares are useful for lost or broken phones. Replaceing a phone mid contract is expensive.
1yr vs 2yr contracts. The 1yr contract gives you more flexability on the hardware upgrades.
The new Pearl is worth the hype.
Deploy to the IT staff. If they have a device themselves they will buy into the program better and will be able to troubleshoot issues and answer the deluge of questions from the novice users.
Watch out for International roaming. The data charges are high. Try changing the rules to cut out as much mail as possible.
Have a backup server on standby. When the server goes down the users start complaining.
When people upgrade, hold on to the old phones. Spares are useful for lost or broken phones. Replaceing a phone mid contract is expensive.
1yr vs 2yr contracts. The 1yr contract gives you more flexability on the hardware upgrades.
The new Pearl is worth the hype.
Its a cold standby.
I lost the disk on my server and had to spend a day rebuilding the server, reinstalling the BES and configuring. When I was finished, I made a disk copy on another hard drive, so if I have a failure I can put the disk into another machine and keep going.
I lost the disk on my server and had to spend a day rebuilding the server, reinstalling the BES and configuring. When I was finished, I made a disk copy on another hard drive, so if I have a failure I can put the disk into another machine and keep going.
As a BlackBerry installer I agree with all your comments. As part of my install now I give 8 hours training for IT Admins and IT Support staff to ensure everyone is in a position to handle any situation.
Also to assist all my end users and customers I created a forum to let general user to IT admins get all the info they need 24x7. I have now opened this site to the general public for free so everyone can direct their users there for any extra support.
www.blackberryforums.com.au
Gary
Also to assist all my end users and customers I created a forum to let general user to IT admins get all the info they need 24x7. I have now opened this site to the general public for free so everyone can direct their users there for any extra support.
www.blackberryforums.com.au
Gary
We have a small BES deployment to less than 35 users. But my boss did not want us to be inundated w/all the How Do I... (yes there's life outside their Blackberries.) So we contracted w/a 3rd party to field all support. It's really paid off. Now after I activate/deploy the BBs, I direct our users to the 800 number and go about my other more important things.
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