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Shellbot, thanks for taking the time to itemize my daily responsibilites. Item 10 is at the top of my excuse list & probably takes 50% of my time, especially when a new employee arrives, complete with "Knowledge of commonly used software". I need to work on tidying up after completing each task, true. Since when is an IT person bestowed the capability to use EVERY feature of EVERY software program used within the company? Is there a dust-flinging fairy that I need to meet? Happy Holidaze!