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Do they ever talk to daily users?
Every time MS upgrades their software be it Office or Windows I always find the most useless features on the surface. The ones that everyday users actually use have become buried deep in the bowels of the program or removed completely. It seems to me that when they get suggestions they must come from one time users who couldn't find anything that was on the second level of the menu or those that use it to read other peoples work but never actually use the programs just want to see "pretty" on the screen. Seems same goes for Windows - forget function - add pretty.