I bought an HP m9402f with Vista Home Premium and I only just got it running problem free last week. First I had to pay HP to figure out why Vista couldn't recognize an HP printer. That was a four-hour phone call.
Then came a problem with Vista and my Epson Perfection scanner. I tried and tried downloading a driver from the website with no luck. Finally I called Microsoft and paid for support. The first tech couldn't do anything (1 1/2 hours) so I had a call back the next day with a different technician who spent three hours before deciding that the Vista on my computer was damaged in some way since it couldn't download and install the Epson driver from the web site. He deleted my ENTIRE hard drive, which meant I would have to re-install everything I had transferred from my previous computer.
Then he downloaded an new version of Vista on my computer. So I ended up paying Microsoft to replace their own damaged software that came in a new computer.
The next thing that went wrong was that my Office 2007 Upgrade wouldn't install (though I had previously installed it before the tech wiped out my hard drive). I paid more money for assistance with this. But the technician couldn't get it to install on my computer with the NEW Vista software. He ordered a call back for the next day.
The next day the new technician finally got Office 2007 installed so that I could put in my Upgrade. After the upgrade was installed, the programs wouldn't open. I called back...but this time I was crying.
I'm a woman, so it's okay for me to do that.
The next technician took over an hour before finally finding the problem. Another problem with Vista software.
The next problem after this was that every time I started the computer, the Windows Installer window popped up and tried to install a program. I would have to hit cancel 20 times before I could get rid of it. By this time, I was sobbing when I called Microsoft for help.
I am a high English school teacher and the hours spent with technicians were hours I needed in my life for other things. I should have returned the computer immediately, but I thought Microsoft could fix its own operating system. With my own work load, I couldn't call back every day, and there were days I just couldn't bring myself to turn the computer on. Suddenly, the return date had slipped by.
The Microsoft technician determined, after hours of poking, into every nook and cranny of my computer that the Windows Installer problem was not a Microsoft problem but an HP problem and referred me to them to fix the problem.
I had already experienced HP technical support and I couldn't pay more money or take more frustration so I disconnected everything and put the computer in the attic. I brought out my old PC clone running Windows XP.
I mentioned the problem to one of my students and he said he could fix it. Yea, right. Desperate, I brought it in to my class room and...he fixed it!! He didn't want to take any money, but I didn't want him to think he was going to get paid for this by getting an "A" in English, so I paid him $100. It was worth every penny.
I still can't print can't print my Quicken checks on my HP printer, but I have been assured by Quicken that they and HP are working on a solution.
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