it happens outside the US first
If the survey was biased towards "Exchange shops" in the USA, I don't buy it either. Some of the respondents are just using the survey to register their displeasure with MSFT. (Was the survey conducted in English only? Was it only offered to readers of an English-only Web site or magazine?) If the survey was worldwide and conducted in many languages, it's plausible.
More than half the people with Internet access live outside the US. That's where the Internet is growing the fastest, too. Across Latin America and Asia and in the European Union countries, alternatives to MSFT are being adopted much faster than they are in the US. It's part of our technological decline relative to the rest of the world . As software technology goes, MSFT is kind of a backwater.
