yeah I got that point but what I'm saying is that the level one support people may or may not know the whole support situation in this case it's not that link-sys does or does not support a specific O/S because bottom line the router doesn't give crap what O/S the traffic comes from to pass or not so the point should be do we condemn a company because their low level people don't know what questions to ask or for that matter why the questions are important to the situation? I don't think so we should however hold companies to a higher standard of training in this area. I worked as a help desk tech for a while and the biggest thing we did to ensure proper help is using a real tech for the help desk in a rotation in and out of the field people who could actually fix things and agressively trained them on the things that the help desk should and should not say and what the help desk is and is not for. I think Jupiter.net has some excellent articles about the help desk and how to improve it's usefulness and why it is so important as this blog clearly shows I apologize for the earlier post don't mean to offend (I actually use sol 10 and other linux builds myself)