You have hit the nail on the head with this article.

The information is always available if only we can find it. Too often all of our Department is involved in Firefighting, or at the management level, in Crisis Management. All IT Departments need to be proactive in configuration management.

The challange is to make the time available to start, and I agree that the only place to start is with a goal of what needs to be achieved.

Thanks for your insights.