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Great article by Hank - who always provides the insiders view of what the real issues and challenges are.

I just wanted to let you know that a brand new 2 track ITIL Podcast entitled, "How To Implement the CMDB" will be launched this coming Friday (27th April).

You can listen or subscribe to it for free.

What's different about this Podcast from the many others that are available right now?

Well, I've interviewed a CMDB expert (he hates me calling him that!) for a whole hour on the real world challenges involved in actually planning, designing, building, testing and running the CMDB.

He covers some brand new content and presents some fascinating insights into what's REALLY involved.

I also make sure we covered the 'human element' too which is generally forgotten.

To listen and learn simply visit: -

http://www.ITServicePodcasts.com

There are many other ITIL and ITSM Podcasts with other 'expert' interviews available for free too!

Best Regards,
Robin.