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I have seen people hit the CMDB wall as well. Since service
definition should be driven by SLM, some thought to
including SLM early in the journey is warranted.

In fact, SLM can and should take a leadership role in
stakeholder and services targeting which seems to be
what (eventually) took place here.

In a siloed environment, SLM is often missing or not
positioned where it should be. Front and center, leading
the CSIP.