Knowing ITIL is a valuable skill to study further and increase your company performance.
A very worthwhile investment of time and energy.
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All IT installations should be well managed by people who understand the applications, the environment within which they operate and the business impacts of their failure. A good service management framework is one leg of this tripod.
In the UK about 95% of businesses employ less than 50 people, and 75% of the UK workforce are employed by SMEs ? this must be a key target for an IT service management framework such as ITIL.
For ITIL to be of real value to the majority of organisations it needs to address the needs of small businesses as well as large ones.
(It is interesting to note that even with ITIL, the majority of high profile IT ?disaster? areas seem to emanate from organisations that use ITIL. eg: UK Tax Credit system and the UK Child Benefit System !)
Introducing ITIL V.3 is no doubt of value to large organisations, but is it in a state that it can be easily adopted by the vast majority of SMEs?
In the UK about 95% of businesses employ less than 50 people, and 75% of the UK workforce are employed by SMEs ? this must be a key target for an IT service management framework such as ITIL.
For ITIL to be of real value to the majority of organisations it needs to address the needs of small businesses as well as large ones.
(It is interesting to note that even with ITIL, the majority of high profile IT ?disaster? areas seem to emanate from organisations that use ITIL. eg: UK Tax Credit system and the UK Child Benefit System !)
Introducing ITIL V.3 is no doubt of value to large organisations, but is it in a state that it can be easily adopted by the vast majority of SMEs?
I've looked for ITIL resources and it seems like the only copies out there are from vendors. Does anyone know a good resource for ITIL guides?
There's some good information posted by SMEs on various topics on the the ITIL Community Forum - http://www.itilcommunity.com/index.php And you can find materials posted by universities that have implemented ITIL through searching (some of these were pretty decent). None of these are general 'guides' per se, but instead give you a view into how various folks have implemented one or more ITIL processes as well as discussion on issues they encounter. However, the best source for learning about the ITIL framework unadulterated by any particular vendor's spin/hype is through the publications from OGC.
the ACM computer society (www.acm.org) has 5 courses you can take free when you join. also some skillsoft briefings and test prep exam. It is not expensive to join.
books24x7.com has 3 itil titles and 70 more books with chapters or mentioning ITIL. this is more expensive.
books24x7.com has 3 itil titles and 70 more books with chapters or mentioning ITIL. this is more expensive.
You might want to try your local chapter of the IT Service Management Forum (www.itsmf.org). Many of the chapters offer ITIL books, as well as other Service Management resources. Cheers.
As one attempts to boil the phases down to one or two positions, it begins to dawn on the mind that perhaps SMB's have no real economic justification for self-suppporting an IT infrastructure other than desktops and applications. In that case, just one position handles all phases with drastically reduced workloads on infrastructure services (server and network hardware, OS, and Midlevel services being outsourced).
The math then becomes simple. Outside server service providers hit hardest on the cost of storage. As soon as that price approaches the labor cost of two employees the time has arrived to consider an inhouse approach.
At that point the MOF can be reduced to three positions. The CIO handles Optimizing. The System Admin handles Operating and MSF work. The junior tech handles Changing and Supporting.
I wish ITIL or MS or one of the others would address this specifically. It was quite a slog to do on my own.
The math then becomes simple. Outside server service providers hit hardest on the cost of storage. As soon as that price approaches the labor cost of two employees the time has arrived to consider an inhouse approach.
At that point the MOF can be reduced to three positions. The CIO handles Optimizing. The System Admin handles Operating and MSF work. The junior tech handles Changing and Supporting.
I wish ITIL or MS or one of the others would address this specifically. It was quite a slog to do on my own.
It?s very good to see the methodology change to follow the TI needs, also I agree with the fellow that had a concern related of SMB.
I see that most of people are thinking that ITIL V3 is going to be the medice for all pains in IT!! It is untrue!! ITIL V3 is going to sell like water and for me this is what they want and how is going to be. Honestly if you think most of the companies in the world has not yet reached the CMM4 for the basic process and have not even implemented the ITIL V2 in its full way. That's why I think that ITIL V3 just came to make things complicated, just for service providers and outsourcing companies to make more money on other companies and executives. Read the books, buy the books, expend your money on the books but first try to implement ITIL V2. Or ITIL V2 does not work and now it is just a matter of "service lifecycle"??
Daniel Ramalho
dsramalho@yahoo.com.br
Daniel Ramalho
dsramalho@yahoo.com.br
Two things:
1. A body of knowledge trumps a set of practices any time
as it represents the whole sum of knowledge within a
profession - not a subset of practices as contained within
ITIL.
2. If you check your history (and I am Brit) the US led the
ITSM charge as far back as 1972 - a bit before ITIL
vacuumed up a lot of pre-existing information and
printed a select sunset - the easy part. Find one of Ed
Van Schaik's books and rediscover the US heritage!
In closing - please recognizes that ITIL is catching up -
and growing up. It has a way to go and I for one look
forward to its eventual maturity as it will mean it has
finally paid homage to its roots - the ITSM professiona
1. A body of knowledge trumps a set of practices any time
as it represents the whole sum of knowledge within a
profession - not a subset of practices as contained within
ITIL.
2. If you check your history (and I am Brit) the US led the
ITSM charge as far back as 1972 - a bit before ITIL
vacuumed up a lot of pre-existing information and
printed a select sunset - the easy part. Find one of Ed
Van Schaik's books and rediscover the US heritage!
In closing - please recognizes that ITIL is catching up -
and growing up. It has a way to go and I for one look
forward to its eventual maturity as it will mean it has
finally paid homage to its roots - the ITSM professiona
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