I see that most of people are thinking that ITIL V3 is going to be the medice for all pains in IT!! It is untrue!! ITIL V3 is going to sell like water and for me this is what they want and how is going to be. Honestly if you think most of the companies in the world has not yet reached the CMM4 for the basic process and have not even implemented the ITIL V2 in its full way. That's why I think that ITIL V3 just came to make things complicated, just for service providers and outsourcing companies to make more money on other companies and executives. Read the books, buy the books, expend your money on the books but first try to implement ITIL V2. Or ITIL V2 does not work and now it is just a matter of "service lifecycle"??

Daniel Ramalho
dsramalho@yahoo.com.br