<?xml version="1.0" encoding="UTF-8" ?>
<rss version="2.0" xmlns:s="http://www.techrepublic.com/search" xmlns:dc="http://purl.org/dc/elements/1.1/"  xmlns:atom="http://www.w3.org/2005/Atom">
<channel>
    <title><![CDATA[Discussion on How to please your IT department ]]></title>
    <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835]]></link>
    <atom:link rel="hub" type="application/rss+xml" href="http://pubsubhubbub.appspot.com/" />
    <atom:link rel="self" type="application/rss+xml" href="http://www.techrepublic.com/forum/discussions/102-223835/rss" />

    <description><![CDATA[]]></description>
    <language>en-us</language>
    <lastBuildDate>2013-06-19T08:32:48-07:00</lastBuildDate>
             

    <item>
        <title><![CDATA[You're a tad late to this party,]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-3767317]]></link>
        <description><![CDATA[this thread is 6 years old!  Let's don't wake the zombies.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-3767317]]></guid>
        <dc:creator><![CDATA[wizard57m-cnet]]></dc:creator>
        <pubDate>Wed, 05 Jun 2013 10:28:42 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Help I forgot the password I created 3 seconds ago!!!!!]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-3767332]]></link>
        <description><![CDATA[I have heard a lot of tech complaints but not many network admin complaints. Here are a couple pertaining to AD. 1.) I love how moments after they reset their password they instantly forget their password, lock themselves out of the system and are already calling me before I can get back to my office. Mind you I am at their desk in the first place because they cannot figure out how to reset their password correctly. Because I litterally need to be standing next to them for all the stars to align for their correct password to work correctly. 2.) There are those people that swear up and down over the phone they are putting in their password correctly and literally make you come to their desk to watch them put in the password only to watch the computer let them in. The worst is when a supervisor or CEO does it and you have to act like you are fixing a problem because you can just tell them they are ignorantly hitting the wrong keys. 3.) Password Security - I could not tell you the amount of times someone wants to give me their password. Or while I am on the phone people with whisper the password to themselves while they are typing it. Or they will give their password to someone else while they are away just in case I come by to fix their problem...lol. People just don't think about the work information that they are given and how important that it was given to only them for a reason. Now let me catch them mumbling that bank account password and OH! NO! then all the sudden we have a hacking pandemic. 4.) Here is a tech one I used to come across when I worked at a call center. You have a problem you need me to take care of, but it doesn't impede you from working or doing something else. I show up at your desk and you are killing time on Facebook. When they get busted they play like they were totally unable to work and that I took too long getting to the problem... their solution was to screw off on the internet instead. Most of the time that ends in them being on websites they should not be on which in turn they get a virus and I end up back to their desk and the cycle begins again...lol. Thanks]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-3767332]]></guid>
        <dc:creator><![CDATA[thajuicilousone]]></dc:creator>
        <pubDate>Wed, 05 Jun 2013 09:49:17 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Best exchange I've ever heard]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264509]]></link>
        <description><![CDATA[My job interview was interrupted by the following conversation:[Door slams open]&quot;We've got a sales class in the break room and none of them can connect to the wireless.&quot;&quot;There is no wireless on that floor.  You will have to move to one of the training rooms or to the conference room.&quot;&quot;But they're all in use and they're on a different floor from the break room!&quot;&quot;Bummer.&quot;Turns out the sales manager had scheduled a motivational class for his salesmen without actually reserving a location for the class...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264509]]></guid>
        <dc:creator><![CDATA[NickNielsen]]></dc:creator>
        <pubDate>Mon, 25 Jun 2007 04:52:52 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Rather call IT to put batteries in:]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264457]]></link>
        <description><![CDATA[Rather pick up the phone and ask me to come out as your mouse popped up an alert saying batteries low and physically put the batteries in myself, (not mentioning the fact that i had to walk up 10 floors to get to your office) than to walk to your receptionist get the batteries and put them in. After all, I dont have anything better to do....]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264457]]></guid>
        <dc:creator><![CDATA[MidnightStorm]]></dc:creator>
        <pubDate>Mon, 25 Jun 2007 03:10:00 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Exactly how long will it take?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264452]]></link>
        <description><![CDATA[We had a problem with our one of our servers where people couldnt VPN into our offices:I had one user that kept phoning me every ten minutes asking me if it was fixed yet although i had just spent 8 mins on the phone explaining why I couldnt just fix it and what needed to be done.If i am busy talking to the user obviously I dont have my full attention on the problem at hand!!!!!!!!!!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264452]]></guid>
        <dc:creator><![CDATA[MidnightStorm]]></dc:creator>
        <pubDate>Mon, 25 Jun 2007 02:59:13 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Just out of interest]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264449]]></link>
        <description><![CDATA[There was a survey taken in South Africa about the 10 most thankless Jobs:IT related work was rated 9th.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264449]]></guid>
        <dc:creator><![CDATA[MidnightStorm]]></dc:creator>
        <pubDate>Mon, 25 Jun 2007 02:37:29 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Best I have ever had:]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264448]]></link>
        <description><![CDATA[Best email relating to a user problem:I have a problem on my computer, I need to work urgently, please fix it.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264448]]></guid>
        <dc:creator><![CDATA[MidnightStorm]]></dc:creator>
        <pubDate>Mon, 25 Jun 2007 02:33:22 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[My own favourite]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264460]]></link>
        <description><![CDATA[Plan an event requiring lots of equipment and make sure that you tell IT that it is happening by 5pm on the day before it happens. Even better give an hours notice, it's plenty!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2264460]]></guid>
        <dc:creator><![CDATA[Ian Lewis]]></dc:creator>
        <pubDate>Mon, 25 Jun 2007 02:05:56 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Absolutly right Rant]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251943]]></link>
        <description><![CDATA[Yes, centralizing services has left the remote site users on the short end of the stick.  I do try to take care of everyone, but inevitably i will forget something I promised to do over the phone but remember something in the local office.  I honestly cannot see the company I work for hire a tech support person for each remote plant, it would not be justified.  But if only the powers that be would have some type of ongoing PC training, that would make up the difference and pay for itself.  Right now, an error message after five will halt two shifts of data entry.  (It will be written down on paper and the morning shift will have to enter it.)  How many times does that have to happen to pay for training?  I am sure it has a hundred times over.The problem there is that the top only sees the bottom (line).  Not the lost productivity and frustration, (and even petty name calling between shifts,) that could have been avoided.  They figure 'the workers are getting paid for the same 8 hours anyway.'  What a shame.These workers have a $1000 PC, a $200 OS, a $400 office package, a yearly fee for each email client, plus the antivirus, spam filter, firewall, etc..., and any software unique to their jobs.  Are we saving money on training, or are we wasting money on the rest of it?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251943]]></guid>
        <dc:creator><![CDATA[michaellashinsky@...]]></dc:creator>
        <pubDate>Thu, 07 Jun 2007 14:54:39 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Side Rant]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251855]]></link>
        <description><![CDATA[Computers left the computer room three decades ago, isn't it about time computer service followed?There was a US TV commercial a couple of years back where a doctor is advising a man on how to perform surgery on himself over the telephone.  I can't help but think that a lot of the miscommunication, distrust, and mutual lack of respect between users and support personnel is due to lack of face to face communications.  The money management has saved by centralizing IT has been paid back with compound interest in ill will.This concludes my semi-annual rant on decentralizing IT.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251855]]></guid>
        <dc:creator><![CDATA[Wayne M.]]></dc:creator>
        <pubDate>Thu, 07 Jun 2007 13:22:05 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[That explains it]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251320]]></link>
        <description><![CDATA[I knew there was a reason my new PC isn't as stable as I would like.  Not enough ballast.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251320]]></guid>
        <dc:creator><![CDATA[cubeslave]]></dc:creator>
        <pubDate>Thu, 07 Jun 2007 01:49:33 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Don't tell me you guys know Ted Stevens...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251319]]></link>
        <description><![CDATA[The senior Senator from Alaska who said:&quot;...the Internet is not something you just dump something on. It?s not a truck. It?s a series of tubes....&quot;You said high tech plumbing?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251319]]></guid>
        <dc:creator><![CDATA[cubeslave]]></dc:creator>
        <pubDate>Thu, 07 Jun 2007 01:36:11 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Hey, Tony K]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251181]]></link>
        <description><![CDATA[Any business can run without computer systems.  The question is not will it run, but will it run as effectively or efficiently.Oh, and one &quot;non-Mom&amp;Pop business that can run without computer systems&quot; and does at the worker level is any construction company, including the major internationals such as D R Horton or Bechtel.Edit: Discounting, of course, the control computers in the equipment... ]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251181]]></guid>
        <dc:creator><![CDATA[NickNielsen]]></dc:creator>
        <pubDate>Wed, 06 Jun 2007 20:27:15 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Unfortnately...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251157]]></link>
        <description><![CDATA[Unfortunately, that usually starts up the &quot;my generation wasn't raised with this technology&quot; argument, whose proponents can be quite vehement as they almost always feel they are being attacked on a personal level.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251157]]></guid>
        <dc:creator><![CDATA[dnelsonwc]]></dc:creator>
        <pubDate>Wed, 06 Jun 2007 16:35:08 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[re: IT is high tech plumbing]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251156]]></link>
        <description><![CDATA[I've been saying I'm a glorified plumber for years, because it's true.IT is akin to your home utilities - power, etc.  Everything's peachy when it works, but we're thought of the moment there's a problem.  Really, being left alone can be considered a compliment.  IT is half technical knowledge and half customer service. I work in a law office.  I have *no* idea how the law works beyond the surface.  Should my attorneys treat me like garbage?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2251156]]></guid>
        <dc:creator><![CDATA[dnelsonwc]]></dc:creator>
        <pubDate>Wed, 06 Jun 2007 16:33:03 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[isn't that called ...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2250991]]></link>
        <description><![CDATA[&quot;Percussive Maintenance?&quot;]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2250991]]></guid>
        <dc:creator><![CDATA[heml0ck]]></dc:creator>
        <pubDate>Wed, 06 Jun 2007 12:46:57 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[my solution:]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2250989]]></link>
        <description><![CDATA[I wrote up instructions for installing and configuring software for remote access.To ensure that they were easy to follow and required no technical know-how, I had my eight year old son do an install on a vanilla system.Now, when users pick up the cds, we tell them to follow the instructions, and we make it plain that an eight year old had no trouble with it.It has almost completely eliminated the user who won't follow directions. Who wants to be shown-up by an eight year-old? ]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2250989]]></guid>
        <dc:creator><![CDATA[heml0ck]]></dc:creator>
        <pubDate>Wed, 06 Jun 2007 12:42:16 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[I'm a Windows admin...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2250972]]></link>
        <description><![CDATA[I always say &quot;As long as Microsoft writes software, I'll have a job!&quot; LOL ]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2250972]]></guid>
        <dc:creator><![CDATA[heml0ck]]></dc:creator>
        <pubDate>Wed, 06 Jun 2007 12:36:34 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[IT is high tech plumbing]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2250970]]></link>
        <description><![CDATA[we are modern plumbers.No one thinks about plumbers until the drain won't, the sink leaks, the toilets back up.It is in this fashion that IT is a business facilitator. Without IT business will still function, but no where near as well.As to a Mom&amp;Pop business, here's one:The Tavistock Nursery (plant nursery.) Not a computer in sight.edit to add M&amp;P comment]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2250970]]></guid>
        <dc:creator><![CDATA[heml0ck]]></dc:creator>
        <pubDate>Wed, 06 Jun 2007 12:32:18 -0700</pubDate>
    </item>
             

    <item>
        <title><![CDATA[Network Printers]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2250657]]></link>
        <description><![CDATA[Just about any network printer has the smarts to do this (well, maybe not the $200 ones from Staples)... any printer that's not going to break down every couple of months because of over use should be replaced with something that can handle the capacity - a network printer with a web interface that has the smarts to e-mail you.If you've got 10 desks with $150 printers on them, you could put one $1500 printer in place of it that will print faster, cleaner and be smarter about telling you when it needs supplies...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-223835-2250657]]></guid>
        <dc:creator><![CDATA[C-3PO]]></dc:creator>
        <pubDate>Wed, 06 Jun 2007 06:32:04 -0700</pubDate>
    </item>
    </channel>
</rss>

