Some are great others not so great. I can remember spending 45 minutes on the phone to Compaq trying to find out what the default Screen Resolution on a NB was supposed to be.
Their solution at the 3 level Support was to return the NB to them and they would fix it not that it really had a problem but just that someone had changed the screen resolution and was no longer happy with the picture. It wasn't one of mine but a workers at one the companies that I do work for and when I changed it down so that the image looked good they complained that everything was too big but when ramped all the way up they couldn't actually read the screen.
Anyway Compaq quite happily took the unit back and returned it 2 weeks latter after reloading it and leaving it on the default settings which was what I had originally guessed at anyway. The owner was happy but I was anything but happy not only did they trash any Data on the unit but they took 2 weeks to do what should have taken 15 seconds to achieve over the phone.
After all it wasn't a difficult question and should have been extremely easy to answer.
But instead of just a quick 2 figure listing I spent ages on the phone getting transfered up the ladder and then told to return the unit for repair when there was really nothing wrong with it. When it returned I grabbed the Destruction Manual and wrote the Default Settings on the inside cover where they where easily accessible so that the next time that this person came in with a problem I could fix it in a few minutes and not waste so much time over what should be a none issue.
Keep Up with TechRepublic