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Share with us your tips on the things to look out for when acquiring a new server
Slender tones with sleek sloping lines. Curves that defy the eye and a good pair on the front.
Well, iXsystems is pretty good. Much better than something you'll get from a commodity vendor like HP or Dell, certainly.
Quality hardware, custom specs, and excellent support terms are high on my list. So too is a wide range of software choices (which does not describe Dell and HP).
Quality hardware, custom specs, and excellent support terms are high on my list. So too is a wide range of software choices (which does not describe Dell and HP).
100% of the servers we sell are based on Intel parts. Chassis, boards, CPU... all available as kits or individual with Intel tech support behind it.
Hard drives are either WD or Seagate (for SATA or SAS), Fujitsu for SCSI. Why? Because their support programs are first rate for server-based products.
RAM is usually Kingston. Can't beat lifetime warranty on products certified to work with the boards.
SCSI/RAID adapters are usually Intel, with the odd adaptec thrown in. The standard stuff that _works_.
Basically we use stuff that works, with a great team of support behind it. I've never had an outtage for more than a day waiting on parts. Always next-day delivery, or if we have it in the shop, 4 hours to get it up and running.
Funny, when you look at a system from other suppliers, many are re-branded Intel systems... why put some other supplier's name on something when you can put your own brand in front of the customer? I want my customers coming to me when they want stuff, not any old Joe selling stuff on the corner. We manage our customers, partner with them on these decisions & give them informative choices. We know what's available and what works.... the last thing I want to see is a customer who went out and purchased a $700 Dell server that doesn't do the job (or is underpowered or whatever), then have to upgrade & fix it to make it work the way it should have to begin with.
Hard drives are either WD or Seagate (for SATA or SAS), Fujitsu for SCSI. Why? Because their support programs are first rate for server-based products.
RAM is usually Kingston. Can't beat lifetime warranty on products certified to work with the boards.
SCSI/RAID adapters are usually Intel, with the odd adaptec thrown in. The standard stuff that _works_.
Basically we use stuff that works, with a great team of support behind it. I've never had an outtage for more than a day waiting on parts. Always next-day delivery, or if we have it in the shop, 4 hours to get it up and running.
Funny, when you look at a system from other suppliers, many are re-branded Intel systems... why put some other supplier's name on something when you can put your own brand in front of the customer? I want my customers coming to me when they want stuff, not any old Joe selling stuff on the corner. We manage our customers, partner with them on these decisions & give them informative choices. We know what's available and what works.... the last thing I want to see is a customer who went out and purchased a $700 Dell server that doesn't do the job (or is underpowered or whatever), then have to upgrade & fix it to make it work the way it should have to begin with.
I like to buy a product that has strong and reliable vendor support, this is the most critical and defining factor in purchasing the server(s) in the first place.
I would also take into consideration the performance of servers we previousely bought
(to try to avoid that brand)
I am very happy with HP support and products because I had a nothing but a good experience with them.
hr
I would also take into consideration the performance of servers we previousely bought
(to try to avoid that brand)
I am very happy with HP support and products because I had a nothing but a good experience with them.
hr
We used to be a Dell shop, but we had some serious service problems with
them. Whenever a server had a hardware problem, it was down for a week or
more while their "tech support" kept sending out board after board. One
server went through 5 motherboards (all refurbished) before they sent one
that didn't have a defect.
By contrast, HP tech support has been stellar. They've been easy to work with,
always send the right part(s) the first time, and their support techs go way
beyond reading a checklist and checking with their supervisor.
them. Whenever a server had a hardware problem, it was down for a week or
more while their "tech support" kept sending out board after board. One
server went through 5 motherboards (all refurbished) before they sent one
that didn't have a defect.
By contrast, HP tech support has been stellar. They've been easy to work with,
always send the right part(s) the first time, and their support techs go way
beyond reading a checklist and checking with their supervisor.
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