At the company I work for, the majority of the "support tech's" or helpdesk folks have been with the company over 10 years. Most are making over 50,000$. That said, it is the industry and the back-office IT guys that perpetuate the myth that the helpdesk/support tech position is the bottom of the rung. In truth it is a difficult job - answering people's questions, getting little or "need to know" information from the Sys and N/W admins, supporting every piece of software, hardware, periferal or other device that walks into the organisation, trying to transform or position every techinical changes into value-add for the company. The position is something to aspire to, and is something that adds critical value to an organisation. It is unfortunate that it is primarily the Sys and N/W admins in an organisation that dont recognise this ...