Report Offensive Message
Tech Support Sits in the Funnel of Corporate Dysfunction
This article makes some very good points and has attracted some great responses. A point that needs to be considered is whether a person has the ability to perform a job in a department that sees Corporate Dysfunction on a daily basis, yet has very little input in to how it can be fixed. A tech sees the big picture, yet only works on a small piece. S/he needs not only a good skill set, but the ability to do his/her job in light of the fact that the rest of the company seems h--- bent on blaming IT for a lot of their internal issues.