Yeah, some may USE this position as a stepping-stone to get the first bit of experience, however some of us really like helping people in this capacity. Now granted, I work at a shipyard and I know all of my clients because I only deal with the shipyard employees, so maybe that is a reason why my job is less stressful. I'm not saying that it is totally NOT stressful because at times it is very much so at times.
Anyway, I happen to LOVE my desk support career. It is fulfilling in knowing that I can help someone. Maybe I am truly cut out for this kind of job. Yeaheeee! But like this article talks about, maybe most of us are NOT cut out for the job because of our outlook on it and our personalities. If you think Desk Support is but a mere stepping stone and it is beneath you, fine, that?s you, but I personally know that I am not only a support tech myself, but I am grateful for them as well. The GOOD ones anyway.