Becky,
I read the article and it brought back memories. (At the end of this you will probably draw the right conclusions about me)
Let me try to comment on each section.
>>>The ability to do well in any job and to enjoy it depends to a certain extent upon our personalities, skills, and attitudes. You don???t respect other techs. Start by examining your attitude toward support techs. How do you see the job as support tech? Is it an end in itself or merely a stepping stone to something ???better???? if you primarily enjoy helping people the really outstanding techs are the ones who take the time to learn the industry they are supporting If you ???require??? frequent approbation to feel confident and satisfied with your performance, being a support tech may not be the best choice of careers. being a successful support tech will require you to devote considerable time to developing comprehensive problem-solving techniques that can be adapted to any situation.
In your years of experience, where do you often find peole with these skills? Stuck in TS or moving up to be Presidents, VP???s Directors and Managers?
#10: You???re shy, antisocial, or awkward in your communications
If your communication skills are anything short of excellent, or you possess good skills but have a strong preference for hiding behind your keyboard all day, a career as a support tech will make both you and your users very unhappy. In most organizations, the support tech is the face of the IT department. In many cases, the tech is the only IT staff member with whom most users will ever interact. This means that the ability to communicate effectively with all types of users, regardless of their technical ability or position within the company, is of paramount importance.
What does TS have to do with being shy and antisocial! And where else but behind a keyboard and monitor do you find TS personnel? Your clients rarely if ever see you and will not know about your personality traits as long as you provide good service.
Maybe if I can figure out why you wrote this article in the first place, I could be more sympathetic to your cause.