Get over What?
Becky blatantly contradicts herself through out her 10 step lists. The current 10 step is a perfect and undeniable example of that. Additionally she also mixes different IT professions and rolls them into one. That alone makes many of her 10 steps off the wall and cumbersome to relate to.
All IT professions don't work on the user's PC. In fact it would be expected that Help Desk would see neither the user nor the PC at all. How can you compare the Help Desk relation to users with that of Programmers, Network Engineers, SysAdmins, DBA's and on site Tech Support? In fact in large companies Tech Support is usually segmented such as the initial User setup/login, Hardware, OS/Windows, Applications and PC Connectivity. They have a different person specializing in each area and in their own way they all go to the PC and interact with the user. All of the above are part of IT as a whole but not their relation to users in fact some may very well have no relationship at all and never see the users perhaps except for walking past them in the hallway. If you are going to talk about at the PC face to face with the user Tech Support then stick with it. If you mix in other IT professions then it starts to fall apart.
As far as being personable where did I state that IT folks should not be personable? Where did I state that anyone in any profession anywhere should not be personable? I'm certain that you wont find that I did.
There is a world of difference between being personable and being expected to be Dr. Ruth, Dr. Spock, Sigmund Freud and Mahatma Gandhi (the list goes on) all rolled into one.
The problem with the view from the other side is that it's "Extreme". If you are not on your knees with a donut in your mouth saying thank you sir may I have another then you are a dirty rotten no good such and such that has no business being in public let alone in IT.
In fact any disagreement at all with the folks with that Extreme view and they are telling you that you are not qualified to be in IT or at least the IT position you are in.
It is that Extreme mentality that desperately needs to be gotten over.
