I am a technician, I concentrate on the technical skills. Why??? Because I have worked with too may people who are "techs" with people skills and they spend too much company time and resources ineracting with the "customer" (who works for the same company), and both the tech and the customer spend a good deal of time "interacting" and not enough getting the problem fixed. Many times because the "Tech" doesn't know how to fix the problem and the customer too eagerly welcomes the break from work. A techs job is to find the problem and fix it so the customer can get back to their job, a techs job is not to display how much personality they can exude. Stop wasting company resources on small talk, save it for your coffee break.