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I agree totally,

While working the help desk temporarily, I was usually concentrating the knowledge base for answers constantly and there were helpdesk agents chatting with users, each other and even singing because the helpdesk was not a challenge for them and they got bored. I think coworkers should be more considerate for people trying to do the helpdesk job to the best of their ability. Just think of someone graduating from school and then go sit in the front of the freshmen class because they know all the answers!