Take Offline

Most of what Shawn says sounds like something out of a text book, not real world. If you give "value added" that needs no training, sure you're a hero. For maybe half a day, until the next time somebody can't print, or has a problem with email. If your "value added" requires training, you're not considered hero, just a nuisance. You can document until your hands fall off and it isn't going to get you ahead. Documentation only works for CYA.