already, in some degree, just that we don't know it. I also agree with the Gentleman from the lost state of SC. (sorry Palmetto, you beauty-tennie-queen still has me chuckling, and wondering) There just hasn't been clear guide lines out as to how to use the concept of ITIL. We will have to though, to be able to meet certain compliance requirements. I just wish there was a better program for implentation. I do follow IDC for a lot of help in that dept. -d