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    <title><![CDATA[Discussion on Remote support ]]></title>
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    <item>
        <title><![CDATA[RE: Remote support]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-3401775]]></link>
        <description><![CDATA[RHUB is an appliance based remote support solution. For those who want an in-house hosted solution, RHUB (http://www.rhubcom.com) is the best bet.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-3401775]]></guid>
        <dc:creator><![CDATA[MariaJones]]></dc:creator>
        <pubDate>Thu, 23 Dec 2010 03:25:36 -0800</pubDate>
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    <item>
        <title><![CDATA[Company usage.]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-3145222]]></link>
        <description><![CDATA[I know that remotesupport.com is using logmeinrescue.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-3145222]]></guid>
        <dc:creator><![CDATA[vasilissa]]></dc:creator>
        <pubDate>Fri, 21 Aug 2009 17:43:50 -0700</pubDate>
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    <item>
        <title><![CDATA[Best Remote Desktop Tools]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2541304]]></link>
        <description><![CDATA[Personally, I'd recommend Techinline Remote Desktop (www.techinline.com). I find it to be the easiest to use for both the client and the expert, and since it browser-based, you don't have to install or configure anything. At $30 a month, I don't think you'll find anything cheaper with the kind of functionality they offer]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2541304]]></guid>
        <dc:creator><![CDATA[serge_soroka1984@...]]></dc:creator>
        <pubDate>Tue, 08 Jul 2008 07:11:32 -0700</pubDate>
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    <item>
        <title><![CDATA[Free Remote Support Product!]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2369548]]></link>
        <description><![CDATA[I just bumped into a free customer support site that lets you access a pc with no software for free. no software...its sponsored by a site that looks pretty neat called www.onlinebackupvault.com the remote login site is called www.gointomypc.complz let me know what u guys think]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2369548]]></guid>
        <dc:creator><![CDATA[mrsmzm@...]]></dc:creator>
        <pubDate>Sat, 24 Nov 2007 22:14:36 -0800</pubDate>
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    <item>
        <title><![CDATA[TeamViewer or nothing at all...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2368189]]></link>
        <description><![CDATA[I have been using teamviewer for quite some time now, and i dont wanna miss it anymore...It can basically do anything. Presentation, Colaboration, File-transfer, Switching sides, Rights management during session and so on and so on...Give it try, you'll love it: www.teamviewer.com]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2368189]]></guid>
        <dc:creator><![CDATA[chase_me@...]]></dc:creator>
        <pubDate>Thu, 22 Nov 2007 05:24:40 -0800</pubDate>
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    <item>
        <title><![CDATA[Anyone Know Of...]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2353312]]></link>
        <description><![CDATA[...an application that uses Remote Desktop/Terminal Server or Remote assistance as a 'hook'?See, I started at a new company where we use this app called &quot;Omniquad Instant Remote Control&quot; which does NOT require a client installation piece; somehow it hooks via RDP or RA.Thing is the application is kind of buggy and you can only have one instance of it open at a time, so I was looking for a replacement.  I have used VNC in the past (and frankly love it) but my net admin doesn't want to load amy more software on the users' systems if we can prevent it (we use a lot of stuff here that slows down a system with 2GB RAM quite a bit).Anyone have any suggestions?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2353312]]></guid>
        <dc:creator><![CDATA[AstroCreep]]></dc:creator>
        <pubDate>Fri, 02 Nov 2007 10:15:37 -0700</pubDate>
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    <item>
        <title><![CDATA[A Goog non-installer]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2352664]]></link>
        <description><![CDATA[You might want to check out teamviewer (www.teamviewer.com).I've been using it a lot lately, and the paid for version allows you to customise a client exe so that end-users don't have to install.The best bit - the price is for a perpetual license. Very uncommon with these things.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2352664]]></guid>
        <dc:creator><![CDATA[tech@...]]></dc:creator>
        <pubDate>Thu, 01 Nov 2007 14:42:43 -0700</pubDate>
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    <item>
        <title><![CDATA[Fog Creek Copilot]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351479]]></link>
        <description><![CDATA[I have been using Copilot, http://www.copilot.com I like it because there is an option to pay by minutes used rather than a monthly fee.  I keep track of which clients use which support id(s) and then print the Copilot statement out at the end of the month.  This makes it easy to bill my clients.The only down side is Copilot is way too slow on a dial-up connection.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351479]]></guid>
        <dc:creator><![CDATA[Chained]]></dc:creator>
        <pubDate>Wed, 31 Oct 2007 10:59:28 -0700</pubDate>
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    <item>
        <title><![CDATA[BOMGAR.COM]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351303]]></link>
        <description><![CDATA[www.bomgar.com - 1 user $2k .. pays off in the long run.. anyone had issues with bomgar?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351303]]></guid>
        <dc:creator><![CDATA[enderle.matt@...]]></dc:creator>
        <pubDate>Wed, 31 Oct 2007 09:04:04 -0700</pubDate>
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    <item>
        <title><![CDATA[&quot;Remote Anything&quot;]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351243]]></link>
        <description><![CDATA[I am interested in how you have deployed this application.  I too am a IT consultant and you have sparked my interest in this product.  I am currently looking for an inexpensive client easy solution for supporting my customers.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351243]]></guid>
        <dc:creator><![CDATA[mchoffy@...]]></dc:creator>
        <pubDate>Wed, 31 Oct 2007 07:31:43 -0700</pubDate>
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    <item>
        <title><![CDATA[RE:Remote Support]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351248]]></link>
        <description><![CDATA[We use Inter-Tel and it works ok. They finally released a non JAVA version. It runs from your server. The user has to download a client and join a q. The end user has to give you permission to control their PC. We also use Remotely-Anything. It has a slave download for the client. It is a very small file 20k. The end does not have to answer any questions. You can even view their PC without them knowing. Inter-Tel (Linktivity) is price based on number of queues. Remotely-Anything price is based on number of Masters and Slaves.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351248]]></guid>
        <dc:creator><![CDATA[ecurrey@...]]></dc:creator>
        <pubDate>Wed, 31 Oct 2007 07:30:18 -0700</pubDate>
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    <item>
        <title><![CDATA[RE: Remote support]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351209]]></link>
        <description><![CDATA[I use TWD Industries &quot;Remote Anything&quot;.  Small 90K single click install, recyclable licenses, and with their DS it can traverse firewalls.  Initial investment equivalent to about a year of Webex/GotomyPC/Logmein Rescue and then no recurring fees after that.  File transfer is awesomely fast and in B&amp;W compressed mode it works very well over 56k modems and really slow DSL lines.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351209]]></guid>
        <dc:creator><![CDATA[NDYNAMICS]]></dc:creator>
        <pubDate>Wed, 31 Oct 2007 07:09:34 -0700</pubDate>
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    <item>
        <title><![CDATA[Remote Control]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351164]]></link>
        <description><![CDATA[The company I currently work for uses this.  It seems to be a great solution.  However, I do not know how much it costs.  I've thought about checking into it myself for my own business.  I use logmein at home and it's awesome.  Their LogmeinRescue seems a little pricy for the new small-business guy.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2351164]]></guid>
        <dc:creator><![CDATA[kevinlevart@...]]></dc:creator>
        <pubDate>Wed, 31 Oct 2007 06:43:37 -0700</pubDate>
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    <item>
        <title><![CDATA[Log Me In]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350453]]></link>
        <description><![CDATA[We use the LogMeIn Rescue.  Works great.  Can even reboot a machine into safe mode.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350453]]></guid>
        <dc:creator><![CDATA[cjones@...]]></dc:creator>
        <pubDate>Tue, 30 Oct 2007 08:25:22 -0700</pubDate>
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    <item>
        <title><![CDATA[RE: Remote support]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350351]]></link>
        <description><![CDATA[Look into LogMeIn Rescue - EXCELLENT remote tool - faster and more user friendly than WebEx currently.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350351]]></guid>
        <dc:creator><![CDATA[allen.mcclure@...]]></dc:creator>
        <pubDate>Tue, 30 Oct 2007 07:24:14 -0700</pubDate>
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    <item>
        <title><![CDATA[Remote Control]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350268]]></link>
        <description><![CDATA[There is a product that is offered by Inter-tel for remote support and for web meetings.The thing we like is we own the product rather than pay ongoing monthly fees for each session. It provides for remote control, file transfer, reboots, audio, chat, video, and logging and recording of sessions. Very cool. Small java or activex control in the browser is all it takes.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350268]]></guid>
        <dc:creator><![CDATA[cryan@...]]></dc:creator>
        <pubDate>Tue, 30 Oct 2007 06:10:35 -0700</pubDate>
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    <item>
        <title><![CDATA[RE: Remote support]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350198]]></link>
        <description><![CDATA[Hello Alltry Goto Meeting. It is same as Webex but with few additional features and lot more polished application.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350198]]></guid>
        <dc:creator><![CDATA[manan123@...]]></dc:creator>
        <pubDate>Tue, 30 Oct 2007 02:57:22 -0700</pubDate>
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    <item>
        <title><![CDATA[RE: Remote support]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350165]]></link>
        <description><![CDATA[We've used Remote Desktop for years now.  Originally VNC was used where Remote Desktop doesn't work.  We've since switched to Log Me In IT Reach.   You can't beat it for cost/performance.   Sure these approaches require a modification to the client but our clients are more than willing to trade an additional app for the benefits of remote support.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350165]]></guid>
        <dc:creator><![CDATA[kdubendorf@...]]></dc:creator>
        <pubDate>Tue, 30 Oct 2007 02:28:25 -0700</pubDate>
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    <item>
        <title><![CDATA[RE: Remote support]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350015]]></link>
        <description><![CDATA[I too have used dameware in house, We have gone to Log Me In IT reach for remote support, It does require a small install but allows full control with file transfers, reloads and reboots, I highly recommend it.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2350015]]></guid>
        <dc:creator><![CDATA[KestrelVt]]></dc:creator>
        <pubDate>Mon, 29 Oct 2007 17:19:30 -0700</pubDate>
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    <item>
        <title><![CDATA[RE: Remote support]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2349104]]></link>
        <description><![CDATA[Webex isnt cheap, i cant see why you wouldnt just use VNC SC really...Ive used it before to provide support over as little as a 256kbps link...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-242652-2349104]]></guid>
        <dc:creator><![CDATA[kevin.brown@...]]></dc:creator>
        <pubDate>Sun, 28 Oct 2007 11:59:51 -0700</pubDate>
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