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Do you believe the recent steps will go a long way in addressing user concerns over internet speed?
Customers should have the right to switch to a different deal or opt out of their contracts penalty-free if their actual broadband speed is significantly lower than that advertised, the Consumer Panel said.
Bloody right, we should!
If the determination of how much breach of contract defines "significantly lower," ie sufficient cause to take our business elsewhere, is left entirely to customers, this maybe of some value to Britons. If not, it is probably nothing better than an insincere attempt to be perceived as respecting customers' rights [to receive what was promised in exchange for the price paid] without expending the effort required to actually do so.
Bloody right, we should!
If the determination of how much breach of contract defines "significantly lower," ie sufficient cause to take our business elsewhere, is left entirely to customers, this maybe of some value to Britons. If not, it is probably nothing better than an insincere attempt to be perceived as respecting customers' rights [to receive what was promised in exchange for the price paid] without expending the effort required to actually do so.
and describing it correctly is what is required. So up to 8Mbps is not good enough. BT supplies the ISP with the likely range of speeds for the particular phone line. My line is indicated as 4.4Mbps max and I regularly get 5.7Mbps. The other "feature" not explained is contention ratio and can make a huge difference at peak times.
Getting ISPs to describe the product fairly is all that is required.
Getting ISPs to describe the product fairly is all that is required.
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