I see your point I'm in the exact same postion Small local govt department...only IT support they have, and regular after hours support, but hey that is the nature of the job. I normally log the extra hours I work and add them to my time sheet as "Time In Lieu" that I can take at a latter stage or get paid out for when I leave. If I go on Holidays as I did at the end of last year I organised for a 3rd level support organisation to be on call and inform all concerned of the new arrangemnts......People in our positions need to work smarter not harder.