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I?m not saying that you should pay attention to all the whining but having so many users and computers to take care of generates problems, which somebody must solve. I understand that you ?deflected? all, but in this case who did it? Who solved printing issues, Win98 shutdown, files recovery, emails, users? passwords, Internet access, antivirus, antimalware, antispam issues, maintenance, firewall, unauthorized access?? And the list can continue. In my opinion, there should be in place a set of rules of engagement, which would clearly define who and what task are supported and in what conditions. Issue?s escalation should also be in place. Otherwise there would be a chaos; nobody would be responsible of anything and in case something goes wrong they blame each other and the problem stay unsolved because nobody wants to get involved in. I also think that one of our duties is to make the management aware of the risk of running the ?business? in such conditions and eventually, if they are reluctant in doing so, just look for something else. Personally, I cannot work in an environment like that. I did in past and I learned my lesson from that bad experience! Never again!