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I know what you are taking about!
My management spent $2.2m for an enterprise-level software that was so raw that EVERY function we tried to use has failed. When I tried to press the vendor using my expertise in several areas, I was taken from the project (they explained me: for a political reason). After all, the vendor's developer was sitting in the shop for about 8 months until it began to work because they realized that the disaster is unavoidable.