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There has to be a basic set of rules that people follow. Repsect must come from both sides. I have a large IT staff with very low attrition. My door is open for frank conversations, but refusing to accept an assignment and rejecting it in a rude manner will cut someone's career short in my organization. Certainly people have bad days, which need to be taken into consideration. I think this problem started when the manager let the team member set his own hours and allowed poor turnover of issues.