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Hold on while I make room for the Walking Frame :^0
I didn't even consider Micro Computers as viable when they first came out. IBM's Big Iron was the way to go and it just worked unlike the Micros that where round. Even the IBM Micros where total junk compared to what we where using back then. No home market or use at that time though.
Could be because of the Tight Fisted way that the Micro Side of the business was run everything including the air that was required to breathe was charged for and Good Will wasn't considered as important. I remember one of the lowly PC Techs grabbing me because he didn't want to deal with a customer who shot his PC twice and was demanding that it be replaced Under Guarantee because it didn't work. He apparently thought that he was doing it a favor by Putting It Down or it could be that the PC side had made so many changes to it that he just wanted it replaced not repaired again. Coming from the Main Frame side where we just did things to keep the customer happy I agreed to change it with a new one provided that he took the lessons that I offered him. I actually thought it a better idea to keep this guy happy rather than run the risk of him coming in and shooting the **** out of the place and staff.
Unfortunately the Head of the PC side didn't think so and made a very loud noise that I had adversely affected his Profits and Budget Accountants Shees
When I suggested that he face the same guy and demand that he pay for the bits and pieces that I had given him and the lessons he declined for some unexplained reason. But he wanted the Main Frame side to pay for what I had done and it didn't matter that he wasn't in the place at the time to actually face this guy down. I personally thought that he had seen him coming and run away to hide.
It didn't matter that he sold over 200 PC's as a direct result of my actions within a week and couldn't supply the order immediately he demanded that he get paid for me giving away a few K worth of parts and Service. He didn't get anywhere after I explained my position to Senior Management in ways that they understood. Like the death of one staff member was far more than what was Given Away not to mention the Damage that would be done to anyone else in the place at the time and not having any of the PC's So Called Techs to work there for a long protracted time because of one upset customer.
Besides he wasn't getting any of my staff to work there while his where off being treated.
Anyway I don't know much about anything at all I've been trying to go into semi retirement for years and failed.
Even this place was setup with the idea of only working a few hours per week and then having time to play with my Play Toys and that only lasted 12 hours before I had 10 Techs working for me with a list of customers a mile long and I was back to working 24/7 again.
No that I feel really Old and past it I'm getting in the Walking Frame and hobbling away.
Col
Could be because of the Tight Fisted way that the Micro Side of the business was run everything including the air that was required to breathe was charged for and Good Will wasn't considered as important. I remember one of the lowly PC Techs grabbing me because he didn't want to deal with a customer who shot his PC twice and was demanding that it be replaced Under Guarantee because it didn't work. He apparently thought that he was doing it a favor by Putting It Down or it could be that the PC side had made so many changes to it that he just wanted it replaced not repaired again. Coming from the Main Frame side where we just did things to keep the customer happy I agreed to change it with a new one provided that he took the lessons that I offered him. I actually thought it a better idea to keep this guy happy rather than run the risk of him coming in and shooting the **** out of the place and staff.
Unfortunately the Head of the PC side didn't think so and made a very loud noise that I had adversely affected his Profits and Budget Accountants Shees
When I suggested that he face the same guy and demand that he pay for the bits and pieces that I had given him and the lessons he declined for some unexplained reason. But he wanted the Main Frame side to pay for what I had done and it didn't matter that he wasn't in the place at the time to actually face this guy down. I personally thought that he had seen him coming and run away to hide.
It didn't matter that he sold over 200 PC's as a direct result of my actions within a week and couldn't supply the order immediately he demanded that he get paid for me giving away a few K worth of parts and Service. He didn't get anywhere after I explained my position to Senior Management in ways that they understood. Like the death of one staff member was far more than what was Given Away not to mention the Damage that would be done to anyone else in the place at the time and not having any of the PC's So Called Techs to work there for a long protracted time because of one upset customer.
Besides he wasn't getting any of my staff to work there while his where off being treated.
Anyway I don't know much about anything at all I've been trying to go into semi retirement for years and failed.
Even this place was setup with the idea of only working a few hours per week and then having time to play with my Play Toys and that only lasted 12 hours before I had 10 Techs working for me with a list of customers a mile long and I was back to working 24/7 again.
No that I feel really Old and past it I'm getting in the Walking Frame and hobbling away.
Col
Moderator Posted by HAL 9000
Updated - 8th Mar 2008
