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    <title><![CDATA[Discussion on See benefits for your organization using "ITIL Lite" ]]></title>
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        <title><![CDATA[right sizing is always important]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-3171771]]></link>
        <description><![CDATA[When looking at a methodology like ITIL, we are not acting logically unless we 'right size' our initiatives.  We need to apply a methodogloy like ITIL logically.____________________John Reiling, PMPwww.pmtrainingonline.com]]></description>
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        <dc:creator><![CDATA[johnreiling@...]]></dc:creator>
        <pubDate>Tue, 29 Sep 2009 11:48:20 -0700</pubDate>
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        <title><![CDATA[SAManage is an on-demand IT Asset Management service]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2474937]]></link>
        <description><![CDATA[Its an on-demand IT Asset Management service designed specifically for SMBs, there is no software or hardware required, its all available over the web and you can use it to easily manage your hardware and software assets online. You can track software licenses and IT contracts, detect risks to your assets (both IT risks as well as compliance risks), and they have a free 30-days trial - check it out at www.samanage.com]]></description>
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        <dc:creator><![CDATA[MarkE@...]]></dc:creator>
        <pubDate>Sun, 13 Apr 2008 01:02:10 -0700</pubDate>
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        <title><![CDATA[Benefits]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2474799]]></link>
        <description><![CDATA[Richard, correct!  Absolutely, take what you need in your organisation, adapt it and use it, that is the secret.  If you get caught in the technology often the focus of business and IT integration is lost.Rob]]></description>
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        <dc:creator><![CDATA[robert.stroud@...]]></dc:creator>
        <pubDate>Sat, 12 Apr 2008 22:30:22 -0700</pubDate>
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        <title><![CDATA[what does ITIL stand for]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2474798]]></link>
        <description><![CDATA[ITIL was formerly known as the IT Infrastructure Library.  It is a collection of good practices for IT Service Management.Rob]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2474798]]></guid>
        <dc:creator><![CDATA[robert.stroud@...]]></dc:creator>
        <pubDate>Sat, 12 Apr 2008 22:27:49 -0700</pubDate>
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        <title><![CDATA[Lean Six Sigma]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2474797]]></link>
        <description><![CDATA[This is indeed an excellent approach to improving processes implemented.  ITIL itself is indeed common sense and the secret whether you use a tool or not is documenting the process.Rob]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2474797]]></guid>
        <dc:creator><![CDATA[robert.stroud@...]]></dc:creator>
        <pubDate>Sat, 12 Apr 2008 22:24:49 -0700</pubDate>
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        <title><![CDATA[Thanks!]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2473841]]></link>
        <description><![CDATA[I try to spell out acronyms the first time I use them but truthfully, it never occurred to me to spell out ITIL.  I will make sure that I don't miss that going forward.I appreciate you steeping up with an explanation!  Thanks!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2473841]]></guid>
        <dc:creator><![CDATA[Tig2]]></dc:creator>
        <pubDate>Fri, 11 Apr 2008 06:19:48 -0700</pubDate>
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        <title><![CDATA[Sounds interesting]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2473827]]></link>
        <description><![CDATA[I've heard there were some decent free tools available but since I've only done implementations in large organizations that wanted to go with a big vendor integrated solution for stuff beyond ticketing and CMDB, never really checked into that.  But if I find myself in an SMB will definitely keep this one in mind to check out.]]></description>
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        <dc:creator><![CDATA[Lost_in_NY]]></dc:creator>
        <pubDate>Fri, 11 Apr 2008 05:51:21 -0700</pubDate>
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        <title><![CDATA[Spiceworks is free tool to be considered]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2473459]]></link>
        <description><![CDATA[I do not have a database expert either.  I found that Spiceworks provides most of this for me.  (I have about 250 PCs spread over 10 locations.)  See http://www.spiceworks.com/product/.  It discovers your devices, catalogs hardware components, software, user profiles found on the PC, service tag, etc.  I just had to spend time afterwards categorizing the devices and filling out additional details I wanted to track.  It has a ticket system so that I can pull up tickets associated a device.  I can search on user ID and usually find the associated PC. Best of all, it is free!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2473459]]></guid>
        <dc:creator><![CDATA[dobrien@...]]></dc:creator>
        <pubDate>Thu, 10 Apr 2008 13:25:17 -0700</pubDate>
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        <title><![CDATA[Agreed]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2473084]]></link>
        <description><![CDATA[If you can track everything on a spreadsheet, have sufficient visibility into changes and issues, and the business users are feel well-supported, then certainly no need to do ITIL or anything other than what you've got in place just for the sake of being able to say you've done it.  Like an early boss of mine used to say when something different would be proposed 'what problem are we trying to solve' and if you nothing comes to mind, you're likely better off without it.]]></description>
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        <dc:creator><![CDATA[Lost_in_NY]]></dc:creator>
        <pubDate>Thu, 10 Apr 2008 05:54:38 -0700</pubDate>
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        <title><![CDATA[One time costs + other &quot;additional costs&quot;]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472952]]></link>
        <description><![CDATA[I agree fully with these comments but I'd like to add few more items that could increase the cost further. These are: 1- Implementing Process changes2- Adopting tool processes could lead to limitations or reduction of services3- Customisation (could be required for every new upgrade)4- Learning curve (limited to 1st year only)5- Interfaces with other tools6- Rejection of new tool could downgrades productivity, quality, services etc...The list is by no mean finished but we have to look at indirect costs as they are usually surprisingly high.Dahmane]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472952]]></guid>
        <dc:creator><![CDATA[aachour@...]]></dc:creator>
        <pubDate>Thu, 10 Apr 2008 01:37:24 -0700</pubDate>
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        <title><![CDATA[RE: See benefits for your organization using]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472942]]></link>
        <description><![CDATA[Oh dear me!  This looks very scary. We are talking about a (Good Practice) Framework... Take whats relevant and apply it... and don't get hung up on the CMDB.  The CMDB is like a complete distraction but something the ITIL junkies are hooked on... Get away from the technology!!!]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472942]]></guid>
        <dc:creator><![CDATA[richardw@...]]></dc:creator>
        <pubDate>Thu, 10 Apr 2008 00:32:46 -0700</pubDate>
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        <title><![CDATA[Thanks for the offer]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472676]]></link>
        <description><![CDATA[We've got a couple of people already working on a new db solution.  I think my point was that the tool used to track changes isn't as important as the actual record keeping.  For a small shop you can effectively manage change without having to learn database skills.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472676]]></guid>
        <dc:creator><![CDATA[CharlieSpencer_Palmetto]]></dc:creator>
        <pubDate>Wed, 09 Apr 2008 13:17:16 -0700</pubDate>
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    <item>
        <title><![CDATA[what the acronyms stand for]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472637]]></link>
        <description><![CDATA[ITL - Information Technology Infrastructure Library - this is a set of books originally published by a British government department that sets forth a set of 'best practices' for IT to follow.  Covers a LOT of ground.  The ITIL Community Forum has lots of links that explain lots more about in great details (http://www.itilcommunity.com/index.php)TiggerTwo mentioned (and also explained/spelled out) CMDB, the Configuration Management Database which is an important ITIL component.  Can't recall any what others are in this thread so please post back if any others weren't explained/spelled out.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472637]]></guid>
        <dc:creator><![CDATA[Lost_in_NY]]></dc:creator>
        <pubDate>Wed, 09 Apr 2008 12:46:42 -0700</pubDate>
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    <item>
        <title><![CDATA[All is explained]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472636]]></link>
        <description><![CDATA[OGC = Office of Government Commerce, ITIL = Information Technology Infrastructure Library and if all else fails = ask google]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472636]]></guid>
        <dc:creator><![CDATA[gynt.schoeman@...]]></dc:creator>
        <pubDate>Wed, 09 Apr 2008 12:46:27 -0700</pubDate>
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    <item>
        <title><![CDATA[ITIL - the right way to go]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472635]]></link>
        <description><![CDATA[ITIL in any form will assist you business, The OGC have got it right. If you are interested in improving your service delivery and want to do it the &quot;Best Practice&quot; way then I have no doubt ITIL will get you there.Other methodologies to look into that I would recommend are Prince2 and Management of Risk also from the OGC.(TOM: OGC = Office of Government Commerce, ITIL = Information Technology Infrastructure Library  and if all else fails = ask google)]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472635]]></guid>
        <dc:creator><![CDATA[gynt.schoeman@...]]></dc:creator>
        <pubDate>Wed, 09 Apr 2008 12:44:01 -0700</pubDate>
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    <item>
        <title><![CDATA[Ditto - what the acronyms stand for]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472605]]></link>
        <description><![CDATA[Tom described exactly what they taught us in journalism school (j-school) and what we applied when I was a daily newsaper reporter. Now I'm a web admin and I still edit copy with this in mind. Thanks. BTW, what DOES ITIL stand for?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472605]]></guid>
        <dc:creator><![CDATA[heavener@...]]></dc:creator>
        <pubDate>Wed, 09 Apr 2008 12:36:51 -0700</pubDate>
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        <title><![CDATA[Database really is helpful]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472633]]></link>
        <description><![CDATA[If you do have a process by which planned changes (and subsequently their outcome) are documented via some on-line system you can then link those changes back to the records that represent the hardware or software that got changed.  This can provide a really good basis for troubleshooting (e.g., 'did something change on that server') as well as providing a handy basis for assessing how often particular hardware has to be replaced or some software requires patching as input for future purchasing decisions. And you can create linkages between the different records (aka 'configuration items') to show dependencies between them (e.g., what is impacted if I take this router offline for maintenance, what application relies on this server so needs to know if I'm upgrading the OS, etc.)  There can also be other benefits if you group the Configuration Items (CIs) into 'Services' if you're looking to measure how IT is fulfilling expectation for particular services and so on.I agree with the prior comments regarding  ITiL being a framework from which you can take the parts that make sense for your business.  Unfortunately I've seen too many people treat it like a 'true faith' and think they're damned if they don't do it all...which usually creates an unholy mess.The ITIL Community Forum has some good posts on structuring a CMDB that maybe useful if you want to build a database and I can also share with you the CMDB data model that came delivered with the CMDB vendor products I've used and well as what I leaned and did differently in my own experiences in more detail if you have any further interest to pursue this.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2472633]]></guid>
        <dc:creator><![CDATA[Lost_in_NY]]></dc:creator>
        <pubDate>Wed, 09 Apr 2008 12:35:41 -0700</pubDate>
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        <title><![CDATA[Please tell us what the acronyms stand for!]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2471504]]></link>
        <description><![CDATA[I was wondering if there any chance the writers of all these articles could stop assuming everyone knows what every acronym means? It seems to me that every acronym should be spelled out at least once early in the article. Simply type the words out the first time the acronym is used, then put the acronym in parenthesis. Sorry, I'm a sys admin at a small company, and I've never seen the acronym ITIL.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2471504]]></guid>
        <dc:creator><![CDATA[tom@...]]></dc:creator>
        <pubDate>Tue, 08 Apr 2008 07:55:12 -0700</pubDate>
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        <title><![CDATA[One-time cost]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2470937]]></link>
        <description><![CDATA[Of course you are correct that there always are some maintenance, enhancement, etc costs in any system and process. And there is the cost to use the system, hardware and people. What I meant was to create an &quot;open&quot; system once and go with it. Agreed with old, overlapping software but why was it designed that way? And are the new systems designed better? For example ITIL and SOA give good starting points (not really new ideas), unfortunately the implementations are often &quot;hardcoded&quot; and changes all over even after a small change in process. If the company doesn't fall into a &quot;vendor trap&quot; it is possible to create systems with 20-30 year lifetime and which can be gradually upgraded. Some operating systems are perfect examples of that - the hardware and application requirements have changed a lot but the basic OS architecture lives.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2470937]]></guid>
        <dc:creator><![CDATA[tuomo@...]]></dc:creator>
        <pubDate>Mon, 07 Apr 2008 15:08:13 -0700</pubDate>
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        <title><![CDATA[Is a database app really required?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2470797]]></link>
        <description><![CDATA[This is an excellent follow-up article to the &quot;10 roles&quot; column you linked to.  I thought that was overkill for most SMBs.I'm doing most of the hardware, software, and user tracking in an Excel spreadsheet, using the cell Comments feature to record hardware history.  It's a lot easier than learning to use a DB app for one database, especially since I don't have a clue what a &quot;third normal form&quot; is.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-259735-2470797]]></guid>
        <dc:creator><![CDATA[CharlieSpencer_Palmetto]]></dc:creator>
        <pubDate>Mon, 07 Apr 2008 12:44:26 -0700</pubDate>
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