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I had a lady who said she spilled water on her laptop keyboard at work. Ok fine we can get it fixed. Best part was when we took the keyboard off the laptop there was a puddle of vodka under the keyboard ooops. Then about a month later she brings her Blackberry into work in a Ziplock bag and says here fix it, I dropped it. Well we finally got the story of what happened to the Blackberry. She got drunk and when she puked into the toilet the Blackberry fell in. Needless to say she is no longer working for the company. Oh and we never took the Blackberry out of the bag, I think it went right into the garbage.