A response from a "friend" when I sent him the article...


Btw, I am not classified by one of these -


I would be "the helpdesk friend" user defined as:

Perfectly capable, understanding, and practical yet because of their close relations with the help desk personnel, this user chooses to have the helpdesk solve their problem, no matter how simple it is. Not only does the "helpdesk" friend inquire about business related applications/hardware, he/she expects the helpdesk to provide support for their non-work related devices. The helpdesk friend prefers to hear a diagnosis from the helpdesk, though often times can find out the same information by a simple google search. Furthermore, the helpdesk friend does not follow standard procedure when an issue arises and will immediately confront the helpdesk in person. Unfortunately, the helpdesk employee fuels this vicious cycle, by offering the support.