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We all know the "right" answer. It's simple, but not easy. And a time when it's even harder than usual is when it's someone you know well who asks you.

I was doing government-funded training for a local professional and his wife (who worked in his office). His wife asked me to support their claim for funds for additional training that I had not provided.

Arghh! My client and I were volunteers together in a community agency, and here was this bag of hammers in my lap.

First, I refused the request as politely as possible. Then I excused myself and offered to find another trainer for them. My client understood, and eve suggested that his wife drop out of the training process. But it was too late for that, and it was the end of any closeness between us.

As they say, simple, but not easy.